Included

•    The tour price includes all accommodations, transfers and transportation, guide fees, sightseeing, excursions, entrance fees; full board meals are included as denoted in the tour program. Air ticketing, visa fees and travel health insurance services
•    Air fares to the tour arrival points and from tour ending points as well as airport flight taxes, fees, etc.
•    Visa fees and cost of health-, accident-, baggage- or travel cancellation-insurance.

Not Included

The tour price does not include:
•    All items of a personal nature and items not included in regular menus, wine or liquor unless otherwise indicated.

The tour cost of any package does not cover expenses if a passenger leaves the tour at his own volition, or due to illness or as a consequence of an official action by any European Government of its country visited. Tips for tour director & driver are not included and are subject to client’s satisfaction at end of tour with service received.

Booking and Payment

With each booking a deposit is due of 50% of the total tour price per person. Final payment is required 35 days prior each arrival date by money transfer to our bank account. Any booking without full payment at this time may be subject to cancellation without notice.

Cancellation Policy

Should it become necessary for the customer to cancel the booking, given notice must be made in writing directly to our company. The following charges will apply after booking confirmation, unless otherwise agreed in contract:

Number of days prior arrival date Cancellation fees in % of total land tour cost
35 days up free of charge
34 – 25 days 35 %
24 – 15 days 65 %
14 – 07 days 80 %
06 – 01 day 90 %
No show 100%

Travel Documents

For all tours a passport is required and must be valid for at least six months after tour ends in Europe. Mai Suung Kha Travel & Tours cannot be held responsible for required visas, permits, insurances, health requirements or any other documents requested by European laws.

Itineraries

Deviations to planned itineraries as shown may occur although every effort has been made to keep itineraries as presented. However, in such cases we make sure locations visited and excursions taken will be of similar. There will be no refund for such itineraries change. We also reserve the right to substitute itineraries, hotels and other included services due to conditions beyond our control.

Diet

Every effort will be made by our company with meals and menus to meet international taste. Please advise of any specific dietary consideration and everything will be prepared by Hotels being used.

Electricity

Most Hotels in Europe supply 220 volts. If customers wish to take along their own hair dryer, an electric razor, etc., a volt transformer and/ or an adaptor will be needed.

Smoking Policy

On the motor coach smoking is not permitted. However, each day en route various stops are available for breaks or for taking photos, providing opportunities for smokers.

Responsibilities

All package tours represent the entire agreement between tour participants and our company as the Incoming Tour Operator. We will be responsible to all tour members for supplying a modern motor coach with all facilities and accommodation as described in itineraries, all services which are part of each tour, except where such services cannot be supplied because itineraries used is changed due to delays or other causes of any kind or nature behind our control. In those cases we will do our very best to supply comparable accommodations and services using an appropriate itinerary. There will be no refund in such cases. The responsibility of the company and of its representatives is strictly limited to the performance of services as shown in our itineraries. Accommodations, boat cruises, tickets, vouchers or receipts issued are subject to terms and conditions specified by independent contractors. The company is not responsible for any criminal conduct by third parties and hold free of responsibility for any injury, damage or less resulting from any cause including strikes, fire, acts of government or authorities, riots, theft, epidemics, medical or custom regulations, quarantines, delays or changes in schedules. No refund can be made by the company for missed meals, excursions, sightseeing or for any other missed services which is part of the itineraries.